Host /Hostess

Da Hospitality

The Guest Relations Host plays a crucial role in providing exceptional customer service to our guests. This position involves welcoming guests, addressing their inquiries and needs, and ensuring a memorable experience.

Responsibilities

• Guest Welcome: Greet guests warmly upon arrival, providing a friendly and inviting atmosphere.
• Information Provision: Provide clear and accurate information about hotel amenities, services, and local attractions.
• Guest Assistance: Assist guests with various requests, such as luggage assistance, dining reservations, and transportation arrangements.
• Problem Resolution: Address guest concerns and complaints promptly and professionally, striving to find satisfactory solutions.
• Feedback Collection: Gather guest feedback to identify areas for improvement and contribute to overall guest satisfaction.
• Teamwork: Collaborate with other team members to ensure smooth operations and maintain a positive work environment.

Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to work effectively under pressure
• Passion for providing exceptional customer service
• Basic knowledge of local attractions and amenities
• English speaker