Hospitality Supervisor Duserve Facilities Management

MAIN PURPOSE
The Soft Services Supervisor is responsible for organizing and coordinating Soft Services for the offices in the UAE.
Ensures consistency and quality services across the portfolio implementing and, in some cases, establishing controls and performance KPIs.
Works closely with the rest of the BOS (Building and Office Services) team and external contractors to provide the related services in an effective, efficient, and timely manner.
Implement procedures to ensure organizational effectiveness and efficiency for the office portfolio.
KEY RESPONSIBILITIES
Office and Site Operation
• Ensure high-level service on receptions, telephone operators, cleaning and cafeterias and track performance.
• Develop manage and track changes on services.
• Propose, defines, and implement food and beverage services for offices in Dubai.
• Responsible for arranging Soft Service-related supplies.
• Manage parking spaces.
• Liaise with Building management to align on office related matters such as access cards, office keys, parking, Pest control, etc.
• Communication with suppliers and partners ensuring positive collaboration.
Office Equipment
• Supervising implementation of new office systems, processes, and procedures
• Responsible for the cleaning of all offices and for ordering necessary supplies/equipment, including relations with service vendors
Archiving
• Track archiving policies and procedures.
Travel Management
• Ensure corporate rates are in place and communicated (airlines, cars and hotels)
• Performance management of travel service provider (quarterly review meetings, CS survey)
• Second level of support for travel bookings
Team Management
• Support and guide direct and indirect reports whether locally or remotely
• Support and guide external staff assigned to support the group.
Change Management
• Propose and support change management processes such as Flexible work environments as well as others within Dubai.
• Innovate by proposing and implementing new initiatives.
Location: Dubai, UAE