HORECA Operations Manager

Confidential Company

Employer Active

Posted on 27 Oct

Experience

5 - 10 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Business Administration

Nationality

Any Nationality

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Oversee all aspects of daily operations, ensuring seamless service delivery and guest satisfaction, from front-of-house to back-of-house.
  • Develop and implement operational strategies to optimize efficiency, reduce costs, and enhance profitability across all HORECA departments.
  • Lead, mentor, and train a diverse team of employees, fostering a positive work environment and promoting professional development.
  • Manage and maintain inventory levels, ensuring proper stock rotation, minimizing waste, and controlling food and beverage costs.
  • Establish and enforce strict quality control standards for food preparation, service, and overall guest experience.
  • Monitor and analyze key performance indicators (KPIs), such as sales, revenue, and customer feedback, to identify areas for improvement.
  • Develop and manage budgets, forecast financial performance, and control expenses to achieve financial targets.
  • Ensure compliance with all health, safety, and hygiene regulations, as well as local and national laws.
  • Cultivate strong relationships with vendors and suppliers, negotiating favorable contracts and ensuring timely delivery of goods and services.
  • Handle guest complaints and resolve issues promptly and professionally, ensuring a positive resolution and maintaining guest loyalty.

Desired Candidate Profile

  • A Bachelor's degree in Hospitality Management or a related field provides a solid foundation for understanding the industry.
  • Possession of relevant certifications, such as Food Safety Management and HACCP, demonstrates commitment to safety and quality.
  • Minimum of 5-7 years of progressive experience in HORECA operations, showcasing a proven track record of success.
  • Experience within the luxury hotel or fine-dining restaurant industry is highly preferred, highlighting a focus on high standards.
  • A strong understanding of financial management, including budgeting, forecasting, and cost control, is essential.
  • Demonstrated leadership and team management skills, with the ability to motivate and develop staff effectively.
  • Exceptional communication and interpersonal skills, enabling effective interaction with guests, staff, and vendors.
  • Fluency in English is required; proficiency in additional languages is a significant advantage, particularly Arabic or French.
  • Proven ability to adapt to fast-paced environments, with the capacity to handle multiple tasks simultaneously.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Confidential Company

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