Hiring UAE National - Customer Service Officer

Confidential Company

Role Summary

The Customer Service Officer serves as the primary point of contact for customers, ensuring prompt, courteous, and effective resolution of inquiries and issues. This role is critical in maintaining customer satisfaction and loyalty through consistent service excellence.

Key Responsibilities

• Respond to customer queries via phone, email, chat, or in person
• Resolve complaints and escalate complex issues when necessary
• Provide accurate information about products, services, policies, and procedures
• Process transactions, orders, refunds, and account updates
• Maintain detailed records of customer interactions and feedback
• Collaborate with internal departments to address customer needs
• Promote company offerings and assist in upselling or cross-selling when appropriate
• Ensure compliance with company standards and regulatory guidelines

Required Skills & Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• Proficiency in MS Office and CRM systems

Regards

TASC recruitment Team