Help Desk Specialist / System Support
CARE PHARMACIES
Employer Active
Posted 20 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Serve as the first point of contact for staff seeking technical assistance via phone, email, or in person.
- Diagnose and resolve hardware, software, and network issues for end-users across multiple pharmacy locations.
- Escalate complex technical problems to higher-level IT staff .
- Document all support requests, troubleshooting steps, and resolutions in the help desk ticketing system.
- Install, configure, and maintain desktop computers, printers, and other IT equipment.
- Assist with user account management, including password resets and access permissions.
- Provide training and guidance to staff on the use of pharmacy systems, software, and IT best practices.
- Monitor system performance and proactively identify potential issues to minimize downtime.
- Collaborate with IT and operations teams to support technology-driven pharmacy initiatives.
- Ensure compliance with company policies and data security standards in all support activities.
Desired Candidate Profile
- 1-3 years of proven experience in a help desk, IT support, or technical support role.
- Strong understanding of computer systems, mobile devices, and other technology products.
- Excellent problem-solving and troubleshooting skills.
- Ability to communicate technical information clearly to non-technical users.
- Experience with help desk ticketing systems and remote support tools.
- Familiarity with Windows and/or Mac OS environments.
- Ability to prioritize tasks and manage time effectively in a fast-paced setting.
- Strong customer service orientation and interpersonal skills.
- Willingness to work onsite (office-based) and support multiple pharmacy locations as needed.
- Attention to detail and commitment to maintaining high standards of service.
Company Industry
- Pharma
- Biotech
- Clinical Research
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Help Desk Specialist / System Support
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