Help Desk Specialist

Elsewedy industries

Posted 30+ days ago

Experience

5 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide first-line technical support to end-users via phone, email, and in-person channels.
  • Diagnose and resolve hardware, software, and network issues efficiently and professionally.
  • Log, track, and manage support tickets using the company s help desk system, ensuring timely resolution.
  • Escalate complex technical problems to higher-level IT staff or relevant departments as needed.
  • Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
  • Assist in onboarding new employees by setting up accounts, devices, and access permissions.
  • Document troubleshooting steps, solutions, and user guides to enhance knowledge sharing.
  • Monitor system performance and proactively identify potential issues or areas for improvement.
  • Maintain compliance with company IT policies, security protocols, and data privacy standards.
  • Deliver excellent customer service, ensuring user satisfaction and fostering a positive IT support experience.

Desired Candidate Profile

  • Bachelor s degree in Information Technology, Computer Science, or a related field.
  • 5-7 years of proven experience in a help desk, IT support, or technical support role.
  • Strong knowledge of Windows and macOS operating systems, as well as common office applications.
  • Experience with troubleshooting hardware, software, and network connectivity issues.
  • Familiarity with help desk ticketing systems and remote support tools.
  • Excellent communication and interpersonal skills, with a customer-focused approach.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Willingness to work onsite and provide hands-on support as required.
  • Commitment to upholding IT security and data privacy best practices.

Company Industry

  • Industrial Products
  • Heavy Machinery

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Help Desk Specialist

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Elsewedy industries

https://wuzzuf.net/jobs/p/nh7yhol7q0us-help-desk-specialist-elsewedy-industries-cairo-egypt