Help Desk Section Head
Alex Apparels for Garmen...
Posted 30+ days ago
Send me Jobs like this
Experience
2 - 4 Years
Job Location
Education
Bachelors in Computer Application(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Lead and manage the Help Desk section, including team supervision, task delegation, and performance evaluation.
- Act as the final escalation point for complex or unresolved technical issues.
- Ensure timely and effective resolution of IT support requests according to SLAs.
- Monitor and improve help desk performance through metrics like response time, first-call resolution, and user satisfaction.
- Develop and implement training programs to enhance team capabilities.
- Oversee budget planning and approve purchases for support tools, hardware, and training.
- Coordinate with internal departments, vendors, and third-party support providers to ensure high-quality service delivery.
Desired Candidate Profile
- Bachelor s degree in Computer Science, Information Technology, or related field.
- 5 8 years of progressive experience in IT support, with at least 1 2 years in a supervisory or section leadership role.
- Relevant certifications (e.g., CompTIA A+, ITIL, HDI) are an advantage.
- Strong technical expertise in hardware, software, and networking support.
- Excellent leadership, communication, and customer service skills.
- Ability to drive improvements, manage team development, and handle resource allocation.
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- IT Software
Keywords
- Help Desk Section Head
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com