Healthcare Application Support Halian

Employer Active

Posted 2 min ago

Experience

3 - 8 Years

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers), Masters in Computer Application(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Serve as the first point of technical contact for critical production issues.
  • Investigate and resolve incidents using system logs, APIs, and backend data.
  • Monitor dashboards and alerts to proactively identify and address issues.
  • Collaborate with hospital IT teams to support and troubleshoot HL7 interfaces.
  • Provide operational support for scheduled tasks, data pipelines, and backend jobs.
  • Analyze system performance and recommend improvements to reduce incident frequency.
  • Maintain and update documentation for troubleshooting procedures, escalation paths, and known issues.
  • Participate in post-incident reviews and contribute to root cause analysis reports.
  • Work closely with DevOps and Engineering teams to ensure application stability.
  • Apply ITIL principles to manage incidents, problems, and changes effectively.
  • Utilize ITSM tools such as ServiceNow and ManageEngine for support operations.

Desired Candidate Profile

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

Required Experience:

  • 3–5+ years in technical support, application support, or systems analysis.
  • Strong experience with APIs, RESTful services, and system integrations.
  • Proficiency in querying SQL databases and analyzing system logs.
  • Exposure to HL7 messaging standards and healthcare system integrations.
  • Familiarity with monitoring tools and alerting systems.
  • Basic knowledge of system administration or scripting (e.g., Bash, PowerShell, Python).
  • Understanding of ITIL or similar support frameworks.

Employment Type

    Full Time

Company Industry

  • IT - Software Services

Department / Functional Area

  • Administration

Keywords

  • Healthcare Informatics Support
  • Customer Service
  • Application Support Engineer
  • System Administration
  • Technical Support Specialist
  • Healthcare Systems Support
  • Healthcare IT Support Specialist
  • Systems Support Analyst
  • EHR Support Specialist

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Halian

www.halian.com

Arshad Ayub Shaik - Recruitment Consultant

street 6 102, First Floor, Building 4 Dubai Outsource City AL NAKHEEL, United Arab Emirates (UAE)