Health Club Receptionist Mandarin Oriental Hotel Group

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Health Club Department in Riyadh, the Health Club Receptionist is responsible for, but not limited to booking all Health Club treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner.

As Health Club Receptionist, you will be responsible for the following duties:

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• Follow all Standards Operating Procedures (SOPs) as taught by Health Club Operation Supervisor/ Manager.
• Keep work area clean, neat and hygienic at all times.
• Always ensure a warm friendly welcome to all guests. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times
• To assist in the smooth flow of the guests journey throughout the day

As Health Club Receptionist, we expect from you:

• Must have knowledge of current Health Club trends in the industry
• Must be able to relate to all levels of management and colleagues
• Must have excellent interpersonal and communication skills
• Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment