Health Club and Spa Attendant VOGO - ABU DHABI GOLF RESORT AND SPA - L.L.C - O.P.C

Job Description

Roles & Responsibilities

Desired Candidate Profile

Education:

High school diploma or equivalent; additional education in hospitality or related fields is a plus.

Guidelines and Protocols

• Safeguard the confidentiality and safety of visitors and colleagues.
• Preserve the secrecy of exclusive resources and data.
• Adhere to corporation and sector directives and methodologies.
• Defend corporate apparatus, gear, machinery, or other resources in alignment with organizational guidelines and methodologies.
• Warrant that attire, nametags, and individual presentation are immaculate, sanitary, expert, and congruent with corporate directives and methodologies.

Fulfill any additional job responsibilities as assigned by supervisors that are within reason

Key Responsibilities

1. Facility Maintenance:
• Ensure the cleanliness and neatness of all spa areas, including treatment rooms, waiting areas, and relaxation lounges.
• Monitor and replenish supplies, such as towels, robes, and amenities.
2. Guest Assistance:
• Greet spa guests warmly and assist with check-in and check-out procedures.
• Provide information about spa services, facilities, and answer general inquiries.
3. Tidiness and Organization:
• Regularly check and organize relaxation and communal areas to maintain a tidy and inviting atmosphere.
• Arrange and maintain magazines, refreshments, and other amenities for guests.
4. Laundry Management:
• Collect, launder, and fold spa linens, towels, and robes as needed.
• Ensure an adequate supply of clean linens is available for spa services.
5. Support for Spa Therapists:
• Assist spa therapists in preparing treatment rooms before and after sessions.
• Ensure that treatment rooms are stocked with necessary supplies.
6. Hygiene and Sanitation:
• Adhere to strict hygiene and sanitation standards in all spa areas.
• Clean and sanitize spa equipment, surfaces, and communal spaces regularly.
7. Product Knowledge:
• Familiarize yourself with spa products and amenities to provide information to guests.
• Assist with retail product sales and promotions.
8. Appointment Scheduling:
• Assist in managing appointment schedules and coordinate bookings with the reception staff.
• Ensure efficient and smooth transitions between spa services for guests.
9. Guest Relations:
• Interact with spa guests to ensure their needs are met and to enhance their overall experience.
• Address guest inquiries and concerns promptly and professionally.
10. Safety Compliance:
• Follow safety protocols and emergency procedures to ensure the well-being of guests and staff.

Report any maintenance issues or safety concerns to the appropriate personnel.