Head Waiter

EBR Consulting

Key Responsibilities

• Greet guests warmly and guide them through the dining experience.
• Present menus, explain items, and provide recommendations confidently.
• Take orders accurately and efficiently and enter them into the POS system.
• Serve food and beverages according to service standards.
• Maintain an attentive presence on the floor, ensuring guests needs are met promptly.
• Ensure tables are properly set, cleaned, and reset for the next guest.
• Coordinate with kitchen and bar staff to ensure smooth service flow.
• Handle guest complaints professionally and escalate when necessary.
• Follow all hygiene, safety, and service protocols.
• Support opening and closing duties of the restaurant.

Requirements

• Previous experience as a Waiter in an upper-casual or premium dining restaurant (Dubai experience preferred).
• Strong communication, presentation, and customer-service skills.
• Knowledge of food, beverages, and upselling techniques.
• Professional appearance and positive, welcoming attitude.
• Ability to multitask and work well under pressure.
• Basic POS system knowledge.
• Flexibility to work shifts, weekends, and public holidays.