Head of Operations
Facefit
Posted on 12 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Global Operations Leadership
- Oversee day-to-day operations of all FaceFit studios (owned & franchised)
- Define and implement standard operating procedures across regions
- Build systems for studio efficiency, trainer performance, and client experience
Country & Area Oversight
- Supervise Country Managers, Area Managers, and Studio Supervisors
- Review weekly performance KPIs and troubleshoot local challenges
- Set benchmarks for success in each market, adapted to local dynamics
Franchise Support & Quality
- Ensure franchisees receive proper onboarding, training, and brand playbooks
- Lead QA audits and enforce compliance with brand standards
- Serve as a key point of contact for franchise operations and issue resolution
Expansion Execution
- Coordinate launch of new studios (owned/franchise) from fit-out to hiring
- Approve location design, staffing plans, and training rollouts
- Collaborate with CEO and Creative Director on brand-aligned growth
Data, Reporting & Systems
- Establish unified KPIs across all operations
- Oversee weekly/monthly reporting from studios and regional leads
- Champion digital systems for scheduling, reporting, and CRM efficiency
KPIs
- Studio profitability & operational margin
- Client satisfaction (NPS & retention)
- Staff turnover rates & training effectiveness
- Franchisee compliance score
- On-time and on-budget new studio launches
Desired Candidate Profile
Required Profile
- 7+ years in operations management across retail, fitness, beauty, or F&B
- Regional/MENA experience with franchise models
- Proven leadership of multi-site or multi-country teams
- Strong system thinker: can build structure from vision
- Fluent in English and Arabic preferred
Company Industry
- Fitness
- Wellness
- Gym
- Salon
- Spa
Department / Functional Area
- Administration
Keywords
- Head Of Operations
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