Head of Network Operations
Flint International
Employer Active
Posted 3 hrs ago
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Experience
8 - 10 Years
Job Location
Education
Any Graduation()
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
United Arab Emirates
Experience
8 to 10 years
Qualification Level
Graduate; Post Graduate
Job Function
Telecom
Skillset
Network Operations Management
Preferred Jobseekers
Locally available candidates only apply for this job
Job Responsibilities:
Senior & experienced individual with extensive experience of running Network Operation center.
Excellent communication skills to communicate with client s top management and problem-solving skills in very complex and highly intense work environment.
Escalation management and SLA Management,
Reporting and driving Service Business Review Sessions to provide information about Tickets trends, response times, and performance metrics, historical, trended, performance, and operational data about service delivery
Manages the recommendations for improving the service delivery
Manages the Implementation of generally available improvements to tools and processes
This role will also be responsible for the principal leadership of the team in terms of work assignment, timely completion of work, and utilization of team members to accomplish customer expectations.
Manages staff in all areas of administration including time, budgeting, recruiting and performance management and handling all client escalated issues.
Skills and Qualifications:
Leadership skills
Verbal and written communication skills (Arabic and English)
Escalation management skills
Organizational skills
Decision making Skills
Stress tolerance
Professionalism
Education and Experience Requirements
ITIL Expert Certified
ITIL Practitioner Certified ILC Service Operations
Bachelor s degree or master s degree
At least 8 years of experience running a 20+ member Operations
Knowledge and experience with ITSM tools
Knowledge of software including Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- IT Software
Keywords
- Head Of Network Operations
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Flint International