Head of Healthcare Services-Catering COMPASS CATERING SERVICES WLL

We are seeking a seasoned professional to lead our healthcare services division. The ideal candidate will bring a wealth of experience from a multinational company, with a strong background in providing catering and cleaning services within a healthcare sector.

Responsible to manage our multi-site operations and drive exceptional service delivery. The ideal candidate will be responsible for ensuring all services are delivered within scope, on budget, and to the highest quality standards. A key part of this role is to enforce strict adherence to all health & safety policies, company procedures, and client requirements. You will also be tasked with cultivating strong, lasting relationships with both current and prospective clients, founded on innovation and integrity.

Essential Responsibilities

Operational Excellence

· Ensure service delivery is executed safely, efficiently, and with adequate resources.

· Conduct regular site visits and audits to monitor performance and compliance.

· Analyze operational processes to improve quality, productivity, and efficiency.

· Maintain compliance with JCI standards and other regulatory requirements.

Financial Management

· Drive financial performance by conducting data-driven analysis to create accurate forecasts, enabling
strategic decision-making and efficient resource allocation.

· Monitor invoicing accuracy and ensure timely payment collection.

· Review financial reports including P&L, audits, and annual statements.

Client Relationship Management

· Provide daily, weekly, and monthly reports as per contractual obligations.

· Deliver SLA and KPI reports, including audits and corrective actions.

· Conduct regular client meetings and business reviews to ensure satisfaction.

· Address and resolve complaints promptly and effectively.

Health, Safety & Environment (HSE)

· Conduct monthly HSE audits and meetings in line with company standards.

· Identify and mitigate workplace hazards and safety risks.

· Respond to emergencies in accordance with company and client protocols.

· Comply with legal and client specific HSE policies and initiatives.

· Promote a safe and healthy work environment.

Team Leadership & Development

· Oversee recruitment, onboarding, and training of staff.

· Promote continuous learning and competency development.

· Conduct performance evaluations and foster teamwork and communication.

· Ensure staff adhere to company IMS policies and maintain professional appearance and hygiene.

Business Development

· Support new business opportunities and contract mobilizations.

· Contribute to strategic growth initiatives and client retention efforts.

· Stay informed on healthcare market trends and competitor activities.

Other Responsibilities

Working with Colleagues & Customers

· Communicate effectively and respectfully with coworkers and clients.

· Uphold high standards of service and teamwork.

Quality Assurance

· Adhere to company QA guidelines and maintain confidentiality.