Head of Digital Adoption & Change Management Qatar Foundation

Key Result Areas:

• Define and implement adoption and change management strategies for QF digital initiatives.
• Work with QF entities to ensure readiness, alignment, and successful uptake of digital solutions.
• Oversee development of training materials, guidance, and end-user support.
• Lead change impact assessments, stakeholder engagement, and communication plans.
• Track adoption metrics, report on change effectiveness, and identify areas for improvement.
• Promote a culture of digital readiness through awareness sessions and best practice frameworks.
• Develop and maintain a digital adoption framework aligned with QF s enterprise change model.
• Partner with programme and project teams to integrate adoption and change activities into delivery plans.
• Conduct change readiness assessments and create tailored adoption roadmaps for QF entities.
• Ensure end-user training, communications, and support channels are delivered effectively.
• Monitor adoption performance, provide dashboards to leadership, and recommend interventions.
• Build a network of change champions across QF to drive uptake and sustainment of digital services.
• Ensure alignment with QF governance, data, and compliance frameworks when rolling out digital solutions.
• Other reasonable tasks as assigned by supervisor.

Minimum Knowledge, Skills & Experience:

• Bachelor s degree in business, Organisational Change, Information Systems, or related discipline. Master s preferred.
• 8 10 years of relevant full-time work experience digital transformation, IT adoption, or organisational change, with at least 3 years in a leadership role.
• Strong knowledge of change management methodologies (e.g. ADKAR, Prosci, Kotter).
• Familiarity with enterprise digital platforms, collaboration tools, and user adoption strategies.
• Proven ability to influence stakeholders, manage cross-entity engagement, and drive adoption outcomes.
• Excellent facilitation, communication, and presentation skills, with experience in developing training and awareness programmes.
• Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage.
• Proficiency in MS Office applications.