HC Operations Manager

PricewaterhouseCoopers

Line of Service

Internal Firm Services

Industry/Sector

Business Services

Specialism

Business Operations

Management Level

Manager

Job Description & Summary

The Human Capital Operations Manager is responsible for overseeing and optimizing the day-to-day HR operations across multiple regions. This role ensures consistent execution of HR processes, compliance with company policies and labor laws, and delivery of efficient, high-quality HR services. The position manages a team of six Associates to support organizational goals related to employee life cycle management, data accuracy, and service excellence.

Key Responsibilities

1. HR Operations Management

• Oversee end-to-end HR operations across three regions, ensuring standardized processes and compliance with policies.
• Manage HR administration, including employee records, contracts, benefits, payroll coordination, and HR systems.
• Ensure timely and accurate execution of employee onboarding, offboarding, transfers, and status changes.
• Monitor and improve HR operational KPIs (e.g., turnaround time, accuracy, employee satisfaction).

2. Team Leadership & Development

• Lead, coach, and develop a team of six HR associates across different regions.
• Foster a collaborative and service-oriented culture within the HR operations team.
• Conduct regular performance reviews and identify team development needs.

3. Process Improvement & Standardization

• Drive continuous improvement initiatives to enhance HR service delivery and process efficiency.
• Support implementing automation or digitalization opportunities in HR operations.
• Maintain and update standard operating procedures (SOPs) ensuring it is followed across regions.

4. Compliance & Governance

• Ensure HR practices comply with local labor laws, company policies, and regulatory requirements.
• Support internal and external audits and maintain proper documentation for all HR processes.
• Mitigate risks related to data privacy, employee records, and HR transactions.

5. HR Systems & Reporting

• Oversee the accuracy and integrity of HR data in the HRIS.
• Working with relevant stakeholders to enhance system functionality and user experience.

Qualifications & Experience

• Education: Bachelor s degree in human resources, Business Administration, or a related field.
• Experience: Minimum of 6 8 years of HR experience, with at least 2 years in HR operations management.
• Regional Experience: Proven experience managing HR operations across multiple regions or branches.

Skills & Competencies:

• Strong interpersonal and people management skills.
• In-depth knowledge of labor laws and HR policies.
• Excellent problem-solving, and communication skills.
• Experience with HRIS systems (e.g., SAP, Oracle, Workday).