Job Description

Roles & Responsibilities

Facility Inspections & Maintenance
Oversee the general upkeep of the facility to ensure consistent quality and cleanliness.
Perform weekly walk-through inspections with action items if needed (walls, holds, mats, ropes, harnesses, lockers, showers, weights).
Maintain an updated maintenance & inspection log with issues, completion dates, and costs.
Coordinate repairs with subcontractors (HVAC, lighting, matting, plumbing, wall structure).
Ensure gym opening and closing procedures are followed.
Perform holds cleaning during route setting.
Clean AC filters three times per week.
Handle route setting maintenance (unscrewing stuck holds).
Safety & Compliance
Inspect climbing walls, safety mats, ropes, and harnesses on schedule.
Review belay tests and ensure compliance with safety guidelines.
Document facility-related incidents with the Operations Executive.
Maintain the incident log (injuries, safety violations).
Enforce health & safety rules (spotting, belaying, shoe policy).
Equipment & Gear Management
Track all equipment and gear at the facility.
Keep detailed logs of equipment condition.
Organize and maintain storage areas for holds, tools, and spare parts.
Cleanliness & Hygiene Oversight
Supervise cleaning staff to ensure:
Lockers, bathrooms, and caf seating are cleaned daily.
Floors, mats, and climbing surfaces are vacuumed/dusted.
Outdoor areas and seating remain tidy.
Ensure consumables (toilet paper, tissues, soap, sanitizers) are stocked.
Coordination
Provide weekly maintenance and inspection reports.
Coordinate facility expenses with the Operations Manager for accurate bookkeeping.
Work with the Caf Manager on caf equipment maintenance.
Out-of-Location Events
Manage external events and logistics.
Organize transportation.
Oversee installation and setup.
Customer Service & Check-Ins
Greet customers warmly and professionally.
Manage check-ins, membership validations, and day pass sales.
Upsell memberships, packages, and caf items.
Provide tours of the facility to new visitors.
Answer phone calls promptly.
Sales & Upselling
Actively promote memberships, packages, and caf items.
Suggest upgrades to customers based on usage (e.g., packages for frequent climbers).
Promote upcoming events, courses, and competitions.
Caf Support
Prepare coffee, smoothies, and snacks to caf standards.
Restock shelves and fridges as needed.
Report stock shortages to the Caf Manager.
Facility & Safety Awareness
Monitor the climbing floor casually during shifts to spot unsafe behavior.
Ensure only belay-certified climbers use rope walls.
Admin & Cash Handling
Reconcile cash/POS at the end of each shift.
Keep the front desk organized and presentable.
Record all sales accurately in Climbmanager.

Desired Candidate Profile

Minimum of 2 years of experience in facility management, gym operations, or a related field.
Proven ability to manage daily operations in a fast-paced environment.
Strong organizational and multitasking skills with attention to detail.
Excellent communication and interpersonal abilities.
Familiarity with health, safety, and security standards relevant to fitness or recreation facilities.
Ability to troubleshoot and resolve facility-related issues efficiently.
Availability to work flexible hours, including evenings and weekends, as required.
Physical capability to perform inspections and minor repairs throughout the facility.
Commitment to delivering outstanding customer service to members and guests.
Strong work ethics and code of conduct with commitment to delivering results

Gym Manager
ASCENT Climbing Gym

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