Guest Services Supervisor Four Seasons Hotel

About the Role
Join our pre-opening team as Guest Services Supervisor at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Assistant Front Office Manager, you will lead the Guest Services team in delivering seamless and memorable arrivals, departures, and in-resort experiences for every guest.

What You Will Do

• Support pre-opening activities including systems setup, SOP development, vendor onboarding, and team training for valet, bell, and transport services.

• Supervise day-to-day Guest Services operations, ensuring personalized service at arrival, departure, and throughout the guest journey.

• Lead and motivate Bell Attendants, Valet Drivers, and Doormen, ensuring professional guest interaction and service excellence.

• Coordinate transportation services, baggage handling, and guest deliveries efficiently.

• Handle VIP arrivals and special guest requests, ensuring their experience is smooth and memorable.

• Address and resolve guest concerns promptly, supporting service recovery when necessary.

• Monitor lobby operations and collaborate with Concierge, Front Office, and Housekeeping teams to meet guest expectations.

• Maintain accurate reporting on daily activities and support the implementation of new guest service initiatives.

What You Bring

• Previous supervisory experience in guest services, valet, or front office roles within luxury hospitality.

• Pre-opening experience preferred.

• Strong leadership, communication, and organizational skills.

• Commitment to exceptional guest service and attention to detail.

• Saudi Driver license, ability to drive.

• Suitable candidates must be eligible to work in Saudi Arabia. Fluency and English is essential.