Guest Services Executive - Front Office
Merex Investment Group
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About Jumeirah & the Hotel:
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, caf s and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the Job:
An opportunity has arisen for a Guest Services Executive to join the Front Office in Jumeirah Messilah Beach. The main duties and responsibilities of this role:
Key Responsibilities:
- Welcome and register guests upon arrival, issue room keys, and process payments on departure.
- Assist guests efficiently throughout their stay, ensuring all requests are met and privacy is maintained.
- Maintain accurate guest records in the Opera system, including passport scans for the CID report.
- Ensure the Guest Services desk is fully operational, stocked, and prepared at all times.
- Maximize room revenue by up-selling and securing the highest possible rates for walk-in guests.
- Attend daily briefings, update supervisors on challenges, and assist with administrative tasks like filing and routing reports.
Desired Candidate Profile
The ideal candidate for this position will have the following experience and qualifications:
- Should have 2-year minimum experience with same role in a five-star hotel.
- Anticipate guest s needs and respond with congenial hospitality.
- Work in a multicultural environment.
- Highly organized, ability to multi-task and work well within a team.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Services Executive - Front Office
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Merex Investment Group
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
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