Guest Service Executive

Client of Talentmate

Responsibilities

• Welcome and greet guests with a warm and friendly attitude.
• Assist with the check-in and check-out processes for all guests.
• Address guest inquiries, requests, and complaints promptly and courteously.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Provide guests with information about hotel services, local attractions, and amenities.
• Handle reservations, cancellations, and no-shows effectively and efficiently via hotel systems.
• Ensure compliance with hotel policies, procedures, and quality standards at all times.
• Coordinate and manage the day-to-day operations of the front desk team.
• Maintain accurate records of transactions and guest interactions in hotel databases.
• Resolve billing discrepancies and process payments accurately and efficiently.
• Assist in planning and executing guest events and functions when necessary.
• Lead efforts to exceed guest satisfaction and retention goals actively and consistently.

Requirements

• Proven experience in a guest service or customer service role preferred.
• Excellent communication and interpersonal skills are essential for this role.
• Ability to handle difficult situations with a calm and professional demeanor.
• Familiarity with hotel management software and front desk systems advantageous.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• High school diploma or equivalent; additional hospitality education is a plus.