Job Description

Roles & Responsibilities

Job Summary:

The Guest Relations Executive will play a vital role in welcoming and assisting patients, enhancing overall patient satisfaction, and improving front-desk workflows. The ideal candidate is a warm, professional, and customer-focused individual with experience in hospitality, healthcare, or luxury service industries.

Key Responsibilities:

1. Patient Reception & Hospitality:

Welcome, greet, and assist new and returning patients with professionalism and warmth.
Guide patients through the check-in process, ensuring a smooth and stress-free experience.
Provide essential information about clinic services, appointments, and procedures.

2. Patient Experience & Satisfaction:

Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well cared for.
Act as the primary point of contact for patient inquiries and concerns, providing timely and helpful responses.
Gather patient feedback to identify areas for improvement and enhance service quality.

3. Workflow & Process Improvement:

Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow.
Collaborate with medical and administrative teams to enhance scheduling and coordination.
Identify gaps in patient experience and propose improvements to workflows and service delivery.

4. Coordination & Communication

Ensure seamless communication between patients, healthcare providers, and administrative staff.
Coordinate with the operations team to ensure an efficient and welcoming clinic environment.
Assist in managing appointment scheduling, follow-ups, and patient reminders.

5. Digital & Administrative Support:

Utilize digital health tools and the clinic s electronic medical records (EMR) system to support patient interactions.
Handle basic administrative duties, such as updating patient records and managing appointment schedules.

Understands, follows and supports all hospital infection control programs to ensure patient and staff safety.

Desired Candidate Profile

Qualifications & Experience:

Bachelor s degree in Hospitality, Business Administration, Healthcare Management, or a related field is preferred.
2+ years of experience in a guest relations, front-desk, or customer service role, preferably in healthcare, hospitality, or luxury services.
Strong interpersonal skills with a patient-first mindset.
Excellent verbal and written communication skills in English (Arabic is a plus).
Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail.
Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools.

Guest Relations Executive GluCare