Guest Relations Agent - All-Day Dining

Hilton

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests and extraordinary opportunities for our team members.

As a Guest Relations Agent, you will be the face of the restaurant, ensuring that each guest feels valued and cared for from the moment they arrive until their departure.

What will I be doing?

As Guest Relations Agent All-Day Dining, you will:

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Escort guests to their tables, assist with seating, and ensure their preferences are accommodated.
• Manage reservations, seating charts, and guest flow to maximize efficiency and satisfaction.
• Handle guest inquiries, requests, and special occasions with discretion and care.
• Build relationships with guests by remembering preferences and anticipating needs.
• Coordinate with service and culinary teams to ensure a seamless dining experience.
• Monitor guest feedback, resolving issues promptly and escalating when necessary.
• Support upselling initiatives and promotions to enhance guest experience and revenue.
• Maintain a polished and professional appearance, reflective of the luxury environment.
• Perform additional tasks as required to support the success of the Food & Beverage team.
  
  
  

What are we looking for?

The ideal candidate will have:

• Previous experience in a guest-facing role within a luxury restaurant or hospitality environment.
• Excellent interpersonal and communication skills, with fluency in English (Arabic or other languages are an advantage).
• A warm and engaging personality with a passion for creating memorable dining experiences.
• Strong organizational skills with the ability to handle busy service periods.
• A professional appearance and confident demeanor.
• Flexibility to work varied shifts, including weekends and holidays.