Guest Relation Officer S B K REAL ESTATE L.L.C

Posted 30+ days ago

Experience

2 - 8 Years

Monthly Salary

AED 3,000 - 4,000 ($811 - $1,081)

Job Location

Sharjah - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Indian, Filipino, Nepali, Sri Lankan

Gender

Female

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for guests, ensuring all their needs and preferences are met throughout their stay.
  • Proactively resolve guest complaints and issues, demonstrating empathy and urgency to enhance guest satisfaction.
  • Conduct personalized check-ins and check-outs, creating a warm and welcoming atmosphere upon arrival and departure.
  • Gather and maintain guest feedback to identify areas for improvement and to tailor services to meet their expectations.
  • Coordinate with various departments, such as housekeeping and food services, to ensure seamless guest experiences.
  • Organize and facilitate guest events or activities, ensuring memorable and engaging experiences during their stay.
  • Monitor guest profiles and preferences to deliver personalized services and anticipate future needs.
  • Prepare and manage reports on guest feedback and departmental performance to drive service excellence.
  • Stay updated on local attractions, events, and services to provide guests with insightful recommendations.

Desired Candidate Profile

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
  • At least 2 years of work experience in guest relations or customer service within the hospitality industry.
  • Proficiency in multiple languages, including English, is essential; knowledge of additional languages is a plus.
  • Strong interpersonal skills with a proven ability to communicate effectively with diverse clientele.
  • Positive attitude, professional appearance, and a genuine desire to create memorable experiences for guests.

Employment Type

    Full Time

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Hospitality
  • Guest Experience Ambassador
  • Customer Service

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S B K REAL ESTATE L.L.C

SBK Real Estate forms part of SBK Group, a dynamic holding company with leading operations in the UAE and India. The group is deeply involved in various sectors including hospitality and tourism, technical services, and general trading. Across Dubai, Sharjah, and Ajman, SBK Real Estate handles more than 18000 keys in 300 plus mixed-use buildings. Flora Hospitality, a sister concern of SBK, operates 9 hotels in Dubai, with 2 more currently under construction, and a couple of hotels in India. The group has over 1200 employees spread across, lease management, accounts management, facilities management & hospitality services.

Read More

Ricola

Suite # 201, Karama Centre, Karama NDA ROAD,BAVDHAN BK, Dubai, United Arab Emirates (UAE)

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