Guest Relation Officer

Confidential Company

Multiple VacanciesEmployer Active

Posted 1 hrs ago

Experience

1 - 5 Years

Monthly Salary

QAR 3,000 - 4,500 ($811 - $1,216)

Job Location

Doha - Qatar

Education

Bachelor of Business Administration

Nationality

Any Arab National

Gender

Male

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

  • Welcome and assist patients, families, and visitors in a courteous, empathetic, and professional manner.
  • Provide guidance on admissions, discharges, appointments, and general inquiries.
  • Handle patient concerns and escalate unresolved issues to the appropriate department.
  • Ensure clear and compassionate communication between patients and healthcare teams.
  • Support patients and families emotionally by offering reassurance and timely assistance.
  • Regularly check in with patients to ensure comfort and satisfaction during their stay.
  • Maintain professionalism, patience, and discretion when dealing with sensitive situations.
  • Promote a healing environment through kindness, dignity, and respect.
  • Document patient feedback and assist in service improvement initiatives.

Desired Candidate Profile

  • Bachelor’s degree or diploma in Hospitality, Business Administration, or equivalent.
  • 1–3 years of experience in Guest Relations, Front Office, or Customer Service (preferably in a hospital or healthcare environment).
  • Must be bilingual (Arabic & English).
  • Presentable appearance with a courteous and confident demeanor.
  • Proficient in MS Office and hospitality systems (Opera PMS, CRM tools, etc.).
  • Strong communication and problem-solving skills.
  • Ability to work flexible shifts, including weekends and holidays.

Employment Type

    Full Time

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Secretary
  • Front Office
  • Personal Assistant (PA)

Keywords

  • Guest Experience Coordinator
  • Guest Relations Officer
  • GRO
  • Guest Relation Executive
  • Patient Relations Officer
  • PPatient Relations Executive
  • Hospital Receptionist
  • Front Desk Agent

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Confidential Company