Guest Relation Executive KERZNER INTERNATIONAL LIMITED

About The Role

Guest Relation Executive is responsible in welcoming and initiating the overall first impression of our guest s arrival experience. This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities, and facilitating welcoming and efficient interactions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Key Duties and Responsibilities

Creates positive, memorable, and efficient guest interactions within the hotel lobby.
Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.
Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.
Manages queuing system and procedures in accordance with property policies.
Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.
Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
Exceeds standards for personal appearance and grooming at all times.
Supports on the up-selling program and promotion happening.

Experience & Educational Requirements

Minimum High School Graduate or general education degree
1-2 years in similar position in a five-star hotel
Experience in handling point of sale (POS) terminals
Strong orientation towards customer service
Initiative and Commitment to Achieve
Attention to Detail & Quality
Teamwork
Effective Communication
Hard working
Flexible
Adaptable
Interpersonal skills

Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.