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Experience
1 - 5 Years
Monthly Salary
AED 2,000 - 3,500 ($541 - $946)
Job Location
Education
Bachelor of Business Administration
Nationality
Indian
Gender
Female
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Act as the primary point of contact for patients on the clinic floor—guide, pacify, inform, and educate them to ensure a smooth visit.
- Serve as a patient advocate, anticipating needs and offering support without waiting to be asked.
- Identify and resolve any discomfort at patient touchpoints, including wait times, seating, wheelchair access, or delayed appointments.
- Take proactive steps to delight patients, especially senior citizens and children, by making their wait more comfortable and less stressful.
- Handle real-time complaints, concerns, and feedback from patients, ensuring prompt resolution and follow-up.
- Promote clinic amenities, services, and wellness programs (e.g., Aster Health Check) to patients and their families.
- Provide accurate information about clinic services, procedures, physicians, and protocols.
- Assist patients with registration and billing queries, and direct them to the appropriate departments when needed.
- Support crisis intervention efforts by working calmly under pressure to de-escalate issues.
- Work closely with the Operations Team to streamline patient flow and address feedback-driven improvements.
- Continuously monitor customer feedback platforms, including QR surveys and Google reviews, to gather actionable insights.
- Encourage and create awareness among patients to submit feedback through digital platforms (QR codes, Google ratings).
- Lead initiatives that increase patient satisfaction scores, working collaboratively with clinical and non-clinical teams.
- Foster a positive environment among staff by recognizing their efforts and sharing patient appreciation stories.
- Suggest and drive process improvements to enhance patient comfort, reduce wait times, and improve service delivery.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Administration
- Customer Relations
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DM Healthcare
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, clinics, and pharmacies. We have over 22,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands. Each of the Group’s verticals is a symbol of distinction, driven by the commitment to build a healthier tomorrow and to take healthcare to the next level of excellence.
Read MoreKingkar Adhikary - HR Manager
Aspect Tower, Executive Tower, D - 3301 Business Bay, P.O Box: 8703, Dubai – UAE Dubai, United Arab Emirates, Dubai, United Arab Emirates (UAE)
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