Guest Experience Executive Jetex Flight Support

• Provide high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.
• Meet and greet clients and guests arriving to the FBO terminal.
• Manage passengers' documentation and custom requirement.
• Attend customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner.
• Handle customer complaints pleasantly and courteously.
• Compile and organize the flight details for the passengers scheduled to arrive the next day.
• Coordinate movement of passengers and luggage both outside and inside the FBO terminal.
• Assist in tasks during work event including exhibitions/shows.
• Complete any other duties assigned by Line Manager.

• Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
• The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.

REQUIREMENTS

• Bachelor's Degree in Tourism and Hospitality Management.
  

• Minimum 2 years' experience in Aviation/Airline/Hotel industry.

• Great interpersonal and communication skills.
• Excellent in customer service.
• Good knowledge in IT Skills (MS Office, Database Management).
• With the ability to remain calm in emergencies or when dealing with passengers.
• Multilingual is an advantage.
• Driving Skills
• Preferably with Valid UAE Driving License