Guest Experience Associate

SilkHaus

What You ll Do:

• Client Interaction: Greet clients in a warm and welcoming manner, whether in person, over the phone, or via digital communication channels.
• Information and Assistance: Provide accurate information, recommendations, and assistance with a wide range of inquiries, including but not limited to dining reservations, transportation arrangements, event planning, and more.
• Problem Resolution: Resolve client concerns and issues promptly and effectively, demonstrating a proactive and solutions-oriented approach.
• Personalization: Tailor services to meet individual clients' unique preferences and needs, ensuring a personalized experience.
• Communication: Maintain clear and concise communication, both written and verbal, with clients and other team members.
• Appointment Scheduling: Assist clients in scheduling appointments and managing their bookings and reservations.
• Resource Management: Keep updated records of available resources, including local attractions, restaurants, transportation options, and service providers.
• Quality Assurance: Ensure that all services provided meet the highest standards of quality and continuously seek ways to improve service delivery.
• Documentation: Maintain detailed and accurate records of client interactions, preferences, and service requests using our CRM system.
• Team Collaboration: Collaborate effectively with other team members to ensure seamless service delivery and share knowledge about local amenities and attractions.
• Emergency Response: Following established protocols, be prepared to handle emergency situations calmly and efficiently.