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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About the Role
Join our pre-opening Guest Experience team as Guest Experience Agent at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Guest Experience Supervisor, you will play a vital role in creating personalized guest experiences, contributing to both pre-opening preparations and day-to-day operations once open.
What You Will Do
- Assist with pre-opening tasks including guest experience procedures setup, training, and systems preparation.
- Welcome guests warmly and assist throughout their stay, ensuring personalized service and attention to detail.
- Manage VIP, repeat, and special guest preferences to deliver tailored experiences.
- Coordinate pre-arrival arrangements, in-stay services and post-departure emails, collaborating with Front Office, Concierge, and Housekeeping teams.
- Handle guest feedback and service recovery, ensuring guest satisfaction and loyalty.
- Support the management of guest profiles and recognition programs to enhance personalized service delivery.
- Serve as a point of contact for guests, providing assistance with reservations, itineraries, and recommendations.
- Ensure all guest interactions reflect the Four Seasons commitment to luxury service and hospitality excellence.
What We Offer
- Competitive salary in a tax-free environment.
- Housing and transportation.
- 30 days of vacation plus public holidays.
- Paid home leave tickets.
- Complimentary meals and uniform cleaning.
- Medical and life insurance.
- Employee Assistance Program and worldwide complimentary room nights.
- Opportunities for growth and development.
Schedule & Hours
Full-time role.
Desired Candidate Profile
Previous experience in guest relations or front office roles within luxury hospitality, preferably with pre-opening exposure.
- Strong interpersonal skills and a passion for personalized guest service.
- Professional appearance and excellent communication skills.
- Ability to multitask and manage guest preferences efficiently.
- Familiarity with PMS systems (Opera preferred) and guest profile management.
- Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Experience Agent
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