Grievance Officer Soundlines Global FZCO

Job Overview:

The Grievance Officer will be responsible for managing, resolving, and documenting grievances or concerns raised by blue-collar employees. This role ensures timely communication between workers and management, promotes a harmonious work environment, and upholds company values and compliance.

Key Responsibilities:

Act as the primary point of contact for handling labor grievances and concerns

Investigate complaints, mediate disputes, and provide prompt resolutions

Maintain proper documentation of all grievance cases and outcomes

Coordinate with HR, operations, and site supervisors to implement fair solutions

Ensure worker welfare policies are being followed at all times

Conduct regular visits to labor accommodations or worksites to understand concerns

Promote a positive work environment and provide emotional support when required

Address urgent matters such as conflict, misconduct, or safety concerns

Prepare and share grievance reports with management for tracking and improvements

Educate workers about their rights and the grievance redressal process

Candidate Requirements:

Proven experience in grievance handling, labor relations, or blue-collar HR support

Strong interpersonal, listening, and conflict resolution skills

Ability to speak clearly and patiently with diverse teams and workers

Basic reporting and documentation skills

Knowledge of Saudi labor laws (preferred)

Fluency in English and Hindi/Urdu (Arabic is an added advantage)

Willingness to travel to worker sites or accommodations as required