Government Relations Operations Officer Etihad Airways

Financial & Account Management

• Manage and maintain government-related prepaid accounts and wallets (including visa and immigration services) to ensure uninterrupted operational activity.
• Monitor account balances, usage, and thresholds, initiating replenishment requests in a timely manner to prevent service disruption.
• Conduct regular reconciliations of visa and government-related transactions, ensuring accuracy and completeness.
• Maintain clear, auditable financial records and reconciliation reports for internal Finance and Audit stakeholders.

Invoice Management & Payment Processing

• Receive, verify, and process invoices from external service providers, including medical services, airport passes, security clearances, leases, and other government-related charges.
• Review invoices for accuracy, resolve discrepancies directly with vendors and internal stakeholders, and ensure correct sponsorship and cost allocation.
• Coordinate approvals and submit invoices to Finance and Accounts Payable within agreed timelines.
• Maintain organised, compliant invoice records and supporting documentation.

Procurement & Vendor Coordination (SAP Ariba / Fiori)

• Raise purchase requisitions, purchase orders, work orders, and service requests through SAP Ariba for departmental operational requirements.
• Prepare RFQs, obtain quotations from approved vendors, and support vendor selection in line with internal procurement policies.
• Track approvals, budgets, and procurement workflows, ensuring full transparency and auditability.
• Raise invoices to external entities where required and monitor payment status through SAP Fiori, following up on outstanding items.

Security Clearance & Access Management

• Manage end-to-end security clearance processes for contractors, vendors, and contingent workers requiring access to Etihad systems or premises.
• Ensure all security clearance activities comply with Etihad internal policies and UAE regulatory requirements.
• Process exception requests and support exempted contracts through relevant SAP systems.
• Coordinate closely with internal stakeholders to ensure timely approvals and minimise operational delays.

Staff ID & Onboarding Operations

• Process staff ID card requests for new joiners, contractors, and outstation personnel via relevant government and internal portals.
• Coordinate printing, dispatch, and collection of ID cards to ensure access is in place before joining dates.
• Manage renewals, replacements, and cancellations of IDs to avoid access or compliance issues.
• Maintain accurate tracking and records of all issued IDs.