Goldstar - Inside Sales Representative

Pens.com

Key Responsibilities:

Build & Develop Customer Relationships

• Be the main internal contact for all assigned accounts/contacts/leads, with a primary focus on top accounts, and responsible for relationship development with those accounts/contacts/leads within your assigned region(s).
• Build customer relationships with existing clients by reaching out via phone calls & emails to increase the likelihood of them using Goldstar services again.
• Engage with potential new customers by initiating meaningful conversations to understand their needs and introduce Goldstar s value proposition.
• Identify key decision-makers within target businesses and establish initial contact to generate interest in Goldstar s services.

New Business Development & Customer Acquisition

• Proactively research and identify potential new business opportunities within the assigned region.
• Leverage multiple outreach strategies including strategic calling, personalized emails, and social media engagement to connect with new prospects.
• Nurture leads through consistent follow-ups, addressing their needs, and positioning Goldstar as their preferred supplier.
• Collaborate with Marketing to leverage lead-generation campaigns and convert inquiries into sales opportunities.
• Maintain an active pipeline of potential new customers and track interactions in the CRM system.

Responsible for all Pre-Sales activity (Including but not limited to)

• Prepare detailed quotations.
• Prepare visuals, story boards, pre-production samples (including speculative visuals), and provide suggestions when needed.
• Consult with clients regarding their needs and specific briefs.
• Make sure clients receive requested products and services in a timely fashion.
• Identifies opportunities to grow business with new & existing clients.

Provide Proactive Account Management

• Apply follow up strategies on all quotations and enquiries.
• Following up on orders and gaining feedback.
• Introduce Goldstar Marketing / Selling tools to customers to increase the likelihood of them using Goldstar services again.
• Chase Repeat (anniversary) orders and business.
• Gain customer feedback on service and recommend improvements.
• Build and maintain detailed customer profiles in the CRM system.
• Support OM and Care Team to Manage and resolve client service and order issues when needed.

Product and decoration expertise

• Be a product expert in all facets of what Goldstar offers, the features, and benefits.
• Keep up with industry trends and the competitive landscape.

Teamwork, personal and business improvement

• Contribute with ideas and feedback at weekly meetings.
• Take full responsibility for managing time and daily activities.
• Actively participate in all training and development activities.
• Meet and exceed monthly sales targets (Revenue) and goals (KPIs) by performing all the above to the highest standard.
• Request support and guidance when not sure on daily tasks & initiatives.
• Support other Inside & Field sales team members and territories as required.
• Any other duties or activities as directed.

Requirements:

Previous experience

• 1-2+ years of inside sales/account management.
• Experience communicating with customers via email, chat, and other written communication channels.
• Exceptional time management skills and experience prioritizing high value tasks.
• Demonstrated previous measurable success in a sales role is a distinct benefit.
• Experience working with promotional merchandise distributors is also a plus, but not essential.

Key Skills and Attributes

• Self-motivated, with initiative, and able to work in a self-directed entrepreneurial environment.
• Ambitious and driven, with an ability to work to targets.
• Strong telephone and writing manners: courteous, clear speech, and the ability to build strong customer relationships over the telephone and via email. Proactive in reaching out to new and potential customers.
• Great problem-solving skills and an ability to stay calm and professional under pressure.
• Great listening skills and attention to detail is crucial. Demonstrated ability to match client needs with product features and benefits.
• A sense of urgency and the desire to respond quickly to customer requests, providing first-class service.
• Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.
• Team Player with great organization skills.
• Fluent written and spoken English to a high standard is essential.