GM (General Manager)

Client of Jordan Impact

Job Purpose:
We are looking for an experienced and visionary General Manager to lead overall business operations, drive growth, and ensure profitability. The GM will be responsible for developing strategic plans, managing day-to-day functions across departments, optimizing performance, and building strong teams aligned with company goals. This role requires strong leadership, business acumen, and the ability to deliver measurable results.
Duties & Responsibilities:
Strategic & Financial Leadership:
• Develop and execute long-term business strategies in alignment with corporate goals
• Lead annual budgeting, financial planning, and forecasting processes
• Monitor financial performance and implement cost-control measures
• Ensure sustainable profit margins and revenue growth
Operational Oversight:
• Supervise all day-to-day operations across sales, service, logistics, finance, HR, and administration
• Ensure high levels of operational efficiency and service delivery
• Establish and enforce internal processes, SOPs, and quality control systems
• Oversee inventory management and procurement efficiency (if applicable)
• Lead digital transformation and systems optimization (ERP, CRM, etc.)
Sales & Marketing Leadership:
• Drive business development and customer acquisition strategies
• Oversee B2B and B2C sales performance, ensuring achievement of sales targets
• Collaborate with the marketing team to align campaigns with sales goals and brand strategy
• Expand into new markets, territories, or product lines as needed
Team & Culture Development:
• Recruit, train, and lead high-performing teams across departments
• Define KPIs and performance expectations for all department heads
• Promote a culture of accountability, innovation, and continuous improvement
• Conduct regular performance reviews and succession planning
Compliance & Governance:
• Ensure compliance with all local regulations, health & safety laws, and labor codes
• Maintain high standards in internal controls and risk management
• Oversee all external audits, legal contracts, and government reporting
Customer & Stakeholder Engagement:
• Build and maintain long-term relationships with key customers and partners
• Handle major customer escalations and resolve critical issues promptly
• Represent the company in industry events, exhibitions, and negotiations
• Provide strategic updates and reports to the CEO or Board of Directors
Qualifications & Required Skills:
• Bachelor s degree in Business Administration, Management, Finance, or a related field (MBA preferred)
• 10+ years of progressive leadership experience, with at least 5 in a GM or Director-level role
• Strong knowledge of operations, finance, sales, and strategic planning
• Excellent leadership, communication, and decision-making skills
• Strong analytical and problem-solving abilities
• Experience managing P&L and driving profitability
• Fluency in English (Arabic is a plus)
• Experience in [Automotive, Cars-Trading] preferred