General Manager Marriott International

About Courtyard by Marriott Nizwa

Located in the culturally rich city of Nizwa - known for its heritage fort, bustling souq, and dramatic Hajar mountain landscapes - the upcoming Courtyard by Marriott Nizwa will bring Marriott s signature blend of comfort, functionality, and warm hospitality to one of Oman s most historic destinations. Designed for both business and leisure travelers, the hotel will offer contemporary guest rooms, flexible meeting spaces, inviting F&B experiences, and the elevated service that Courtyard is known for. As a pre-opening property, this hotel presents an exciting opportunity to build a high-performing team and establish a strong market presence from day one.

Job Summary

The General Manager (GM) will lead all aspects of the pre-opening, launch, and ongoing operations of Courtyard by Marriott Nizwa. This includes strategic planning, commercial performance, talent acquisition and development, guest experience, and owner relations. The GM will be responsible for establishing the hotel s culture, operational excellence, and financial success in alignment with Marriott International s brand standards and values.

Key Responsibilities

Pre-Opening Leadership

• Lead and execute all pre-opening activities including critical path planning, budget management, OS&E/FF&E oversight, pre-opening recruitment, and operational set-up.
• Ensure all brand standards are implemented and the hotel is fully prepared for soft and grand opening.
• Develop the hotel s organizational structure, service philosophy, and operational systems.

Operational Excellence

• Oversee day-to-day hotel operations across all departments to ensure service quality, efficiency, and compliance with Marriott brand standards.
• Drive guest satisfaction results by fostering a culture of service, accountability, and continuous improvement.
• Implement and maintain strong operational controls to ensure profitability and protect assets.

Commercial Strategy & Financial Management

• Develop and execute commercial and revenue strategies to position the hotel competitively in the local and regional market.
• Oversee the annual budget, forecasting, and financial reporting processes.
• Ensure financial targets for GOP, RevPAR, guest satisfaction, and associate engagement are achieved or exceeded.

People & Culture

• Recruit, manage, and develop a high-performing, motivated hotel leadership team and workforce.
• Promote Marriott s culture of inclusion, learning, and associate engagement.
• Drive performance management, succession planning, and ongoing training across the hotel.

Owner & Stakeholder Management

• Maintain strong, transparent, and collaborative relationships with the hotel ownership group.
• Provide regular updates on financial performance, operational status, and strategic initiatives.
• Address owner priorities while upholding brand integrity and long-term business goals.

Brand, Community & Compliance

• Represent the hotel within the local community, building relationships with business partners, tourism bodies, and government entities.
• Ensure compliance with local laws, safety regulations, and Marriott policies.
• Uphold the Courtyard by Marriott brand identity through consistent service delivery and community engagement.