Job Description

Roles & Responsibilities

The Role

This exciting General Manager position will be responsible for managing the hotel, Hotel Management team, and deliver hotel targets for an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

What will you be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage and lead the pre opening phase of the hotel and the hotel operation once open.
As the first LXR hotel in country, you and your team, will continue to build the reputation and activation of Hilton.
Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
Lead in all key property issues including capital projects, customer service, and refurbishment.
Ensure all decisions are made in the best interest of the hotel and Hilton.
Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property.
Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
Lead in all aspects of business planning.
Comply with and exceed Hilton Brand Service Standards.
Ensure costs are controlled.
Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
Hold regular briefings and communication meetings with the HOD team.
Respond to audits to ensure continual improvement is achieved.

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current or previous experience as a General Manager within a similar quality hotel and ideally with hotel openings experience.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

An Established luxury General Manager with pre-opening experience, ideally possessing experience within the Luxury Lifestyle segment.
Strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates, and Luxury travel agents must be highly visible.
Proven ability to deliver innovative commercial opportunities, with a strong track record of increasing profitability, particularly within the luxury travel agent sector, and a deep understanding of UHNW clientele and their expectations.
Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values.
Exceptional stakeholder/owner relations experience.
Ability to show resilience, judgement and leadership.
Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
In-depth knowledge of the hotel/leisure/service sector.
Degree or diploma in Hotel Management or equivalent.
English and French language mandatory, Arabic would be an advantage.

General Manager Hilton Hotels

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