Fulfillment & Supply Lead Saudi Cross-Borders Trella

About the Role:

This is a field-first, partner-facing role. You will build and grow a dependable network of cross-border transporters, strengthen relationships with brokers and yard stakeholders, and make sure loads keep moving across key KSA borders. Our control-tower team handles day-to-day tracking and paperwork; you focus on supply growth, demand request fulfillment, on-ground relationships, and stepping in for escalations not daily queue management.

What You'll Do:

• Grow Carrier Supply: Source, qualify, onboard, and retain cross-border carriers (fleets and owner-operators); set clear expectations on service and documentation.
• Build Partnerships: Maintain strong ties with brokers, yards, and clearance partners to reduce delays and smooth handovers at borders.
• On-Ground Presence (Escalations & Audits): Conduct targeted site visits to borders, yards, and customer locations to handle escalations, verify readiness (equipment, safety basics), and ensure our partners follow agreed processes.
• Resolve Issues: Coordinate with carriers, brokers, and the control-tower to recover exceptions (e.g., rejections, weight/axle issues, breakdowns) and keep shipments on track.
• Negotiate & Brief: Agree rates and service terms with carriers; run clear pre-trip briefings and lane orientations.
• Share Market Intel: Provide timely insights on capacity, rates, and border conditions to help pricing and sales plan better.
• Data & Process Hygiene: Keep basic shipment and partner information accurate in our tools; suggest practical improvements to lane playbooks and checklists.

What You'll Need:

• 4 7 years in road freight at a transporter or 3PL, with hands-on GCC cross-border experience.
• Demonstrated carrier acquisition and relationship management you know how to build trust and keep partners engaged.
• Practical understanding of border procedures, permits, and common documentation; comfortable coordinating with clearance brokers.
• Strong communication in Arabic & English (Urdu/Hindi a plus); confident negotiator.
• Comfortable using spreadsheets, TMS/GPS tools, and WhatsApp Business.
• Valid KSA driving license and willingness to travel frequently to borders and sites.

Nice To Have:

• Experience handling temperature-controlled or industrial shipments.
• Familiarity with operating rhythms at major KSA border crossings.
• Familiarity with Syria, Iraq, Lebanon and Yemen corridors operations