Front Office Supervisor

M venpick Hotels & Resorts

Job Description

Front Office Supervisor

Passionate about guest interaction, front office? As a Supervisor, you will lead your team to create unforgettable guest experiences for our guests.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
  
  

What You Will Be Doing

• Assist in daily FO Operations and smooth arrival and departure experience
• Supervise and delegate duties; Ensure brand standards are maintained
• Regularly review daily reports to proactively lead the operations smoothly
• Liaise with other departments to ensure the highest standard of guest services
• Focused on guest feedback and always on go to improve the guest satisfaction scores
  
  

Qualifications

Your experience and skills include:

• Should have min. 1 years experience in similar role.
• Previous experience in a Resort in UAE especially Accor would be preferred
• Experience with OPERA is mandatory
• Should be well versed with Front Office Operations
• Service focused personality is essential and a passion for hospitality
• Strong interpersonal and problem solving abilities and the ability to lead by example