Job Description

Roles & Responsibilities

A little taste of your day-to-day:

Every day is different, but you ll mostly be:

Supervise the efficient operations of reception including check in/out procedures
Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
Demonstrate a high level of customer service at all times
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow and adhere to company brand standards
Assist other departments wherever necessary and maintain good working relationships with Team Members
Work with your Manager to identify a specific project to complete during your internship placement

What We need from you:

Front Office Supervisor SPHC

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