Front Office Receptionist

Hilton

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests and extraordinary opportunities for our team members.

At LXR Hotels & Resorts, first impressions are everything. As a Front Office Receptionist, you will be the face of the hotel, creating a warm welcome, delivering personalized service, and ensuring that every guest experience begins and ends with timeless luxury.

What will I be doing?

As Front Office Receptionist, you will:

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Handle check-in and check-out processes smoothly, ensuring accuracy and efficiency.
• Manage room allocations, reservations, and upgrades in line with guest preferences and hotel availability.
• Respond promptly to guest inquiries, requests, and complaints, ensuring every interaction exceeds expectations.
• Process payments, verify billing, and maintain accurate records in line with Hilton policies.
• Maintain strong knowledge of hotel services, facilities, and local attractions to provide tailored recommendations.
• Work closely with Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
• Uphold grooming, appearance, and service standards reflective of a luxury environment.
• Perform additional tasks as required to support the success of the Front Office team.
  
  
  

What are we looking for?

The ideal candidate will have:

• Previous experience in a Front Office or guest-facing role, preferably within luxury hospitality.
• Strong communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
• A professional appearance and confident, engaging manner.
• Excellent organizational skills and attention to detail.
• Ability to remain calm and composed in high-pressure situations.
• A genuine passion for creating memorable guest experiences.