Job Description

Roles & Responsibilities

A little taste of your day-to-day:

Every day is different, but you ll mostly be:

Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

Engaging with guests to build personal relationships and remedy any complaints

Conducting regular front office inspections to ensure we re making the right first impression

Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

Training team members on PBX procedures and taking the lead during an emergency or crisis

Reporting into the Director of Rooms you ll manage a team of front desk employees across several specialisms.

What We need from you:

Bachelor s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

3 years of Front Office/Guest Service experience including management experience

Must speak fluent English

Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

Front Office Manager InterContinental

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