Front Office Manager
Radisson Hotel Group
Employer Active
Posted on 30 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
- You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
- As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
Desired Candidate Profile
Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
- Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
- Leadership abilities: Experience of managing and motivating a team of front desk staff.
- Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
- Problem-solving skills: Identify and resolve issues that arise at the front desk.
- Time management: Effective scheduling of staff and managing workflow.
- Staff training: Experience of overseeing the training and development of your team.
- Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing.
- Adaptability: Flexibility to handle unexpected situations and changing priorities.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Front Office Manager
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