Front Office Manager VOCO Hotels

[daytoday]

Our guests memorable experiences have to start somewhere. So why not with you? We re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions managing everything from registration and reservations to porter and concierge services.

Every day is different, but you ll mostly be:
Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
Engaging with guests to build personal relationships and remedy any complaints
Conducting regular front office inspections to ensure we re making the right first impression
Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
Training team members on PBX procedures and taking the lead during an emergency or crisis
Reporting into the Director of Rooms you ll manage a team of front desk employees across several specialisms.

[requirements]

Bachelor s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
3 years of Front Office/Guest Service experience including management experience
Must speak fluent English
Other languages preferred