Front Office Clerk Ayedh Hasain A Abndajem

Job Description- Front Office Clerk - Saudi Arabia Riyadh

To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with their stay through follow-ups and providing the highest level of service.

Key Responsibilities:

• To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To go through all guest arrivals on a daily basis and make sure that all VIPs are properly flagged with the right category and that their preferences are updated.
• To prepare an amenities sheet daily and coordinate with F&B to make sure all amenities are sent on time and to the right place.
• Coordinate with Reservations in charge and General Manager on all special VIP cards and ensuring they are placed in the room along with amenities before arrival.
• ·To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• ·To call the General Manager for advice in serious cases or if an approval is required.
• ·To be fully aware of and to report all guest comments or complaints.
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
• ·Handle guest requests either in person, via phone or by email.

Education: Bachelor’s degree or high school

Arabic and English speaker

We prefer only Saudi National .