Front Office Agent
Accor Group
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Position Overview
La Cigale Hotel, a five-star luxury property managed by Accor in Doha, is hiring a Front Office Agent to deliver exceptional guest services, manage check-in and check-out procedures, and ensure a seamless stay for guests. The role requires a guest-oriented personality, knowledge of front office systems, and strong interpersonal skills to provide world-class hospitality.
Location: Qatar
Location: Doha
Industry: Hospitality / Travel
Function: Front Desk / Reception
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties
* Provide warm, professional, and efficient guest service at all times
* Handle guest registration, room assignments, check-ins, and check-outs
* Manage guest inquiries, special requests, and service needs with courtesy
* Promote hotel facilities and up-sell services to maximize revenue
* Apply hotel policies, brand procedures, and loyalty program promotions
* Process cash handling and billing transactions accurately
* Operate front office systems including Opera and handle reservations
* Manage internal and external telephone communications professionally
* Maintain knowledge of hotel master keys and security procedures
* Ensure guest satisfaction by anticipating needs and resolving issues promptly
* Stay informed about the local area, attractions, and competitive environment
Candidate Profile
* Guest-focused personality with hospitality experience preferred
* Proficiency in Opera or similar front office systems
* Strong communication and problem-solving skills
* Fluent in English; knowledge of additional languages is an advantage
* Good knowledge of hotel operations and industry standards
* Ability to work effectively in a team with initiative and flexibility
* Professional appearance and commitment to service excellence
Why Join Us
Accor provides international career growth opportunities, training through global academies, and employee benefits including discounted stays worldwide. At La Cigale Hotel in Doha, you will be part of a prestigious property recognized for luxury and service excellence.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Administration
Keywords
- Front Office Agent
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Accor Group
About La Cigale Hotel Managed by Accor
La Cigale Hotel is a five-star landmark in central Doha featuring 225 luxury rooms and suites, nine dining and entertainment outlets, two modern ballrooms, a gym, an indoor pool, and a full-service spa. Managed by Accor, the hotel combines contemporary sophistication with world-class hospitality, making it a leading destination for business and leisure travelers in Qatar.
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