Front Office Agent

Accor Group

Job Title Front Office Agent Pullman Dubai Jumeirah Lakes Towers Luxury Hospitality Career Opportunity Job Description Front Office Agent Pullman Dubai Jumeirah Lakes Towers Luxury Hospitality Career Opportunity

Position Overview
Pullman Dubai Jumeirah Lakes Towers, part of the world-renowned Accor Group, is seeking a guest-focused and professional Front Office Agent to deliver exceptional service and create memorable guest experiences. This role is ideal for candidates with a passion for hospitality, strong communication skills, and the ability to thrive in a dynamic, fast-paced environment. You will be responsible for handling guest arrivals and departures, managing reservations, and ensuring every guest interaction reflects Pullman s high service standards.

Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hotel / Resort / Lodging
Function: Guest Services / Front Office
Salary: AED 3500 4500 monthly (market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You Will Be Doing
Provide a warm welcome and efficient check-in and check-out services for guests
Anticipate guest needs, address concerns promptly, and ensure complete satisfaction
Manage reservations, modifications, and cancellations accurately using the hotel booking system
Maintain guest profiles and follow VIP protocols for personalized service
Liaise with housekeeping and maintenance teams to ensure rooms meet quality standards before check-in
Assist guests with luggage handling, concierge requests, and local attraction recommendations
Handle incoming calls and emails with professionalism and courtesy
Upsell room upgrades and additional services to maximize revenue opportunities
Maintain an organized, clean, and well-presented front desk area
Ensure compliance with Pullman brand standards and local regulations
Assist in emergency procedures and safety protocols when required
Collaborate with other hotel departments to deliver seamless guest experiences
Participate in regular training sessions to stay updated on brand guidelines and hospitality trends

Qualifications
Previous hospitality experience preferred, particularly in front office operations
Familiarity with Opera or similar property management systems
Excellent communication skills in English; additional languages are an advantage
Customer-oriented mindset with a proactive, solution-focused approach
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Flexibility to work different shifts, weekends, and public holidays
Professional grooming and adherence to Pullman s appearance standards
Strong teamwork skills and the ability to collaborate effectively across departments

Why Join Us
Enjoy worldwide hotel discounts with Accor s employee benefit program
Access to comprehensive learning and development programs through Accor Academies
Opportunities for career advancement across Accor s global portfolio
Be part of a supportive, diverse, and inclusive work environment that values creativity, innovation, and collaboration

About the Company
Pullman Dubai Jumeirah Lakes Towers is part of the Accor Group, a leader in responsible hospitality with over 45 brands and 5,600 hotels in 110 countries. Known for its modern design, exceptional service, and prime location, Pullman Dubai JLT offers guests a dynamic and luxurious stay in one of Dubai s most vibrant districts. The property caters to both business and leisure travelers, offering state-of-the-art amenities, fine dining, and world-class service that embodies the Pullman spirit. Post Details