Front Desk Supervisor Four Seasons Hotel

About the Role

Join our pre-opening Front Office team as Front Desk Supervisor at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Assistant Front Desk Manager, you will help establish front desk standards, lead the front desk team, and deliver seamless guest arrival and departure experiences throughout pre-opening and daily operations.

What You Will Do

• Participate in pre-opening tasks including front desk setup, systems implementation, and team training.

• Supervise daily front desk operations to ensure smooth check-in/check-out processes and exceptional guest service.

• Support and guide Front Desk Agents in delivering personalized service and maintaining professional presentation.

• Handle guest requests, preferences, and service recovery needs with professionalism and efficiency.

• Coordinate closely with Concierge, Housekeeping, and other departments to meet guest expectations.

• Monitor lobby activity, respond to guest feedback, and escalate issues as needed.

• Assist with front office reports, shift planning, and implementation of guest service initiatives.

• Maintain accurate guest records and ensure adherence to billing and operational procedures.

What You Bring

• Previous experience in front desk or guest services within luxury hospitality, with supervisory experience preferred.

• Pre-opening experience is an advantage.

• Strong leadership, communication, and guest relations skills.

• Familiarity with PMS (Opera preferred) and front office systems.

• Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.

What We Offer

• Competitive salary in a tax-free environment.

• Housing and transportation.

• 30 days of vacation plus public holidays.

• Complimentary meals and uniform cleaning.

• Medical and life insurance.

• Employee Assistance Program and worldwide complimentary room nights.

• Opportunities for growth and development.

Schedule & Hours
Full-time role.

Localization Requirement
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for guest service and leadership.