Front Desk Agent, Receptionist

AccorHotel

We are looking for a friendly, professional, and detail-oriented Front Desk Receptionist to join our team. You will be the first point of contact, providing exceptional guest service and administrative support.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and worldwide!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Key Deliverables and Responsibilities

Dedicated to delivering professional and guest-centric services, ensure satisfaction by providing the utmost recognition and attention from check-in to departure, making each stay a memorable experience.

Additionally, assist their supervisor in implementing and adhering to operational standards and the hotel's internal policies and procedures.

• Greet and welcome in a warm and professional manner.

• Registers and rooms all arrivals according to established procedures.

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.

• Assist with administrative tasks such as filing, data entry, and managing correspondence.

• Provides accurate information for the services.

• Has full knowledge of any special promotion, all internal memos and activities.
  Attends to guest complaints and refers problem to the manager in charge.

• Accurately and promptly fulfils guest requests and anticipate needs.
  Generates additional incremental revenue by using the Up selling techniques.

• Maintains high confidentiality in regard to guest privacy.

• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.