Front Desk Agent (Russian Speaker)

FIVE Hotels and Resorts

As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Key Responsibilities

• Arrives to work promptly, always adhering to FIVE s Grooming Standards and maintaining a polished, FIVE-Styled appearance.
• Anticipates and caters to Guests' needs, delivering Exquisite service that Elevates Guest Satisfaction.
• Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination
• Ensures there are no complaints about the Front Office Department, consistently achieving the Highest Degree of Guest Satisfaction.
• Demonstrates Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.
• Stays informed about FIVE s Leadership Team and their Roles and Availability.
• Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
• Attends required training sessions to stay at the Cutting Edge of their profession.
• Maintains a Clean and Glamorous work area by filing all paperwork on the spot, reflecting a Next-Level Commitment the role.
• Cultivates a First-in-Class understanding of Dubai's national history, shopping areas, and places of interest.
• Creates a Sensational Experience by addressing Guests by their names whenever appropriate.
• Upholds professional confidentiality, safeguarding FIVE's Trade Secrets with integrity.
• Resolves and logs Guest complaints promptly or escalates them to the appropriate managerial level.
• Checks Guests into the hotel with FIVE-Styled Precision, ensuring the Luxury Service that FIVE is renowned for.
• Complies with Legal Requirements by accurately copying and filing Guest Passports upon arrival and adheres to various Country and Company Procedures.
• Stays attuned to FIVE s occupancy and average Room Rate, Month-To-Date, and Performance against budget requirements.
• Maintains a FIVE-Star Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Club policies and procedures to offer an Award-Winning Experience.
• Maintains Open Communication and shares information about previous and future shifts through the Front Office Logbook, enhancing the 'Vibe at FIVE.
• Actively participates in increasing FIVE s revenue by engaging in Upselling, Walk-Ins, and offering Additional Services that Enhance the FIVE Experience.
• Enforces FIVE s credit policy, upholding the Gold Standard we're known for.
• Updates OPERA immediately with any changes, demonstrating a Commitment to staying Ahead of the Curve.
• Collaborates with Reservations to ensure Reception is fully updated on the day s arrivals, embracing the FIVER spirit.
• Executes all tasks Efficiently and Thoroughly, in line with our Award-Winning Expectations
• Manages any tasks assigned by the Front Office Supervisor, Duty Manager, or Front Office Manager, embodying the dedication of a true FIVE Tribe Member.