Front Desk Agent

Client of Talentmate

The Front Desk Agent is a key member of the hospitality team, acting as the first point of contact for guests and visitors. This position involves a wide array of duties, focusing primarily on delivering exceptional customer service. As a Front Desk Agent, you will be responsible for greeting guests with a warm welcome, managing check-in and check-out procedures, handling inquiries and complaints efficiently, and ensuring a pleasant guest experience. Your role is crucial in setting the tone for guests overall experience, reflecting the hotel s brand with professionalism and courtesy. Strong interpersonal skills, attention to detail, and the ability to manage multiple tasks simultaneously are essential for success in this role.

Responsibilities

• Greet and welcome guests and visitors with a friendly demeanor upon arrival.
• Manage the check-in and check-out process efficiently to minimize guest wait times.
• Handle guest inquiries and provide information about hotel services and amenities.
• Resolve guest complaints and issues promptly, ensuring a satisfactory resolution.
• Coordinate with housekeeping and maintenance to facilitate guest requests and repairs.
• Maintain accurate records of guest accounts and room bookings in the system.
• Process payments and manage the cash register accurately during shifts.
• Communicate effectively with other hotel departments to ensure guest satisfaction.
• Manage reservations and accommodate room changes as necessary for guests.
• Ensure front desk operations follow hotel policies and procedures at all times.
• Assist in the training of new front desk staff and share best practices.
• Stay informed about local attractions and events to provide guests with recommendations.

Requirements

• High school diploma or equivalent; hospitality degree is advantageous.
• Proven experience in a similar front desk or customer service role.
• Strong communication and interpersonal skills for effective guest interaction.
• Proficiency in using hotel management software and MS Office applications.
• Excellent problem-solving abilities with a customer-focused approach.
• Ability to handle cash transactions accurately and manage a cash register.
• Must be able to work flexible shifts, including nights, weekends, and holidays.