Front Desk Agent

IHG Hotels & Resorts

Job Title
Front Desk Agent Luxury Hotel Guest Services Doha, Qatar
Job Description
Front Desk Agent Luxury Hotel Guest Services Doha, Qatar

Position Overview
A prestigious hotel under the Vignette Collection in Doha is seeking a professional and service-oriented Front Desk Agent to join the guest services team. As the first point of contact for many of our guests, you ll be instrumental in creating a welcoming and seamless arrival and departure experience, while delivering personalized service and local insights. This is an ideal role for someone with a passion for hospitality and attention to detail.

Job Details
Location: Qatar
Location: Doha
Industry: Food Services - Hospitality
Function: Receptionist - Front Desk
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Welcome and check in guests, issue room keys, and provide relevant hotel and area information.
* Ensure proper identification and documentation are collected as per local requirements.
* Handle phone calls, messages, and guest requests in a timely and courteous manner.
* Upsell rooms and services when appropriate to enhance the guest experience and maximize revenue.
* Accurately process payments and resolve any billing disputes during check-out.
* Update and maintain guest preferences and records using the Opera PMS.
* Manage safe deposit boxes and follow all front desk protocols.
* Communicate guest issues to management and follow up for timely resolution.
* Assist with concierge services, room tours, and special guest needs.
* Follow all safety and security procedures and report incidents as necessary.

Ideal Profile

* 2 to 3 years of front desk or guest service experience in a five-star hotel.
* Bachelor s degree in Hospitality Management or related field preferred.
* Excellent communication and interpersonal skills.
* Proficient in Opera or similar property management systems.
* Professional appearance and guest-first attitude.
* Fluent in English; additional languages are a plus.
* Flexible availability including weekends and holidays.